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Terms of Sales



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BAUM Cosmetics markets, via its sales website , natural cosmetic products.




The Products offered for sale by BAUM Cosmetics are those which appear on the Website, on the day of the consultation of the Site by the User and within the limits of available stocks. If one of the Products is unavailable, the customer will be informed as soon as possible by email.


The photographs and texts illustrating the Products do not enter into the contractual field.


The products are scented with essential oils. Essential oils are very powerful concentrates, it is necessary to do a test of the Products in the bend of the elbow and to check if no allergy occurs. In case of allergy, do not use the Product and report it by email to BAUM Cosmetics.


BAUM Cosmetics makes every effort to provide you with natural handmade cosmetic products which are neat and manufactured in the state of the art.


BAUM Cosmetics requests the Customer to take into account the fact that all our products are natural and handmade for the moment, it is normal to observe differences from one product to another, such as slight variations in color, of capacity or texture.




The total or partial impossibility of using a BAUM all naturals product, for example due to intolerance to the product in the event of an allergy, cannot give rise to any compensation, reimbursement or questioning of the responsibility of BAUM Cosmetics and its brand Baum all naturals. BAUM Cosmectics / Baum all naturals only responds to direct damage, which the customer proves is caused by gross negligence on the part of BAUM Cosmectics.

In case of responsibility of BAUM Cosmetics, it is limited to the reimbursement of the price of the product concerned.




These Conditions of Sale apply, without restriction or reservation, to all sales of Products offered by BAUM Cosmetics under its brand BAUM all naturals, registered trademark, and concluded only on the website https: //www.baumextreme .com to consumers.

Our general conditions of sale can be printed and kept by the Customer.


The Customer has the legal capacity to place an order. BAUM Cosmetics is not required to check the legal capacity of the Customer to place an order.

Consequently, the fact for the Customer to order a Product offered for sale on the website , implies full acceptance of these General Conditions of Sale, of which the Customer acknowledges having read, prior to ordering.




The sale price of the Products available on the website , is that in force at the time of placing the order. These prices do not include the shipping costs, invoiced in addition to the price of the Products purchased according to the methods defined below and as indicated to the Customer before the validation of the order. The Products are payable upon order, including shipping costs, before the Products are dispatched.


Delivery and shipping costs


Indications on the availability of the Products are provided at the time of placing the order, if applicable.


In Switzerland, the delivery costs amount to 7CHF for any order below 90 CHF. For all orders over 90 CHF, shipping costs are free.


For any order outside Switzerland, in the EU, the applicable rate is 9 CHF per order. For all orders over 100 CHF, shipping costs are free.


Delivery is made by postal parcel via Swiss Post. Any available item is in principle dispatched within 2 to 5 working days (excluding weekends and holidays, excluded from the period).


In the event that BAUM Cosmetics is unable to deliver the Products ordered within the deadline, the Customer will be informed by email of the new delivery deadline. If this period exceeds 10 days, the customer may cancel the order by email to , mentioning the order references.

This cancellation will be taken into account, provided that it reaches BAUM Cosmetics 24 hours before the delivery of the goods ordered to the Post. Otherwise, the order can no longer be canceled.


In the case of an unclaimed package, BAUM Cosmectics cannot be held responsible and the costs of any re-shipment of the package are the responsibility of the Customer. Before any reshipment, BAUM Cosmectics may ask the Customer to pay the related costs beforehand, by bank transfer to the BAUM Cosmetics account. Without any news from the Customer within one month of sending the transfer request, BAUM Cosmectics reserves the right to cancel the order.


Conclusion of the sales contract


When ordering via , the order procedure includes 3 steps:


1- the Customer selects the desired goods.

2- the Customer indicates the delivery address and selects the desired means of payment.

3-The Customer sends his order and receives an email confirming receipt of the order.


The Customer assures that he has transmitted only information in conformity with reality and responds accordingly to BAUM Cosmetics, for any damage related to inaccurate indications (such as the impossibility of delivery due to an error in the address indicated by the Customer ).


The order placed by the Customer constitutes a binding offer for the conclusion of a purchase contract, according to the order terms provided by BAUM Cosmetics. Once validated by the Customer, the order cannot be withdrawn without the acceptance of a formal order cancellation request sent to by email.


BAUM Cosmetics reserves the right to accept or refuse, without stating the reasons, any request for cancellation of a Customer's order. BAUM Cosmetics communicates its decision of acceptance or refusal by an email sent to the address indicated by the Customer in his order. In the event of cancellation of an order, the Customer's claims are limited exclusively to the full return of the payment made.




Upon receipt of the order by the Customer, the latter is required to carry out an immediate inspection of the goods delivered to identify apparent defects (product delivered not corresponding to the product ordered, defect in packaging, possible missing products, etc. .). The Customer must check the conformity of the goods delivered and immediately notify BAUM Cosmetics by email to , in the event of non-conformity / defect.


In this case, the customer returns the non-conforming merchandise in its original unopened container or packaging. The return of the goods must be preceded by the acceptance of a return request submitted by the Customer to


For non-compliant products returned, the customer has the choice between one of the following two options:

- either the reimbursement in cash, of the value of the defective product (s),

- or the replacement of the non-conforming product (s), by exchange of the same product (s) or by the supply of another product, of a value equivalent to the initial order. Any difference in price will be refunded if the price of the replacement product is lower than the value of the new Product chosen. If a new Product is chosen whose value exceeds the defective Product, the price difference is invoiced in this case.




The prices in force are those indicated at the time of the order and are valid in Switzerland. They are expressed in Swiss francs and include all the taxes in force in Switzerland, valid for Switzerland.


An order via implies advance payment of the order amount and costs. Are accepted:

- Mastercard, Visa bank cards

- Bank transfer




The brand “BAUM all naturals”, property of BAUM Cosmetics, is a registered trademark and cannot be used without our prior written agreement. The entire content of , including photos, images, texts, is the property of BAUM Cosmetics. Its use is only authorized with the written agreement of BAUM Cosmetics.




Your personal data is collected, processed, used and stored by us, in accordance with the legal provisions on data protection for the purposes of the execution of the contract.


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